The only way to guarantee quality delivery is to probe the client till you come to a full understanding of your client’s requirements.

Working remotely eliminates the face-to-face connection that is normally a basic component of the traditional workplace.

Along with the benefits of working remotely, freelancers must overcome the challenges of working in a different time zone from the client.

When potential customers understand that you’ve gone through the trouble of researching their needs, it becomes much easier to win their trust.

To do your job well, You will need to request information, discuss problems, give instructions, work in teams, interact with colleagues and clients. If you are to achieve co-operation and effective teamwork, good human relations skills are essential.

Deal with Difficult Personalities

There are 3 categories of people you will face during the beginning stage of all start-ups – the investor, the employees, and the customers.

customer retention strategies

It is important to increase your customer base without losing existing customers. These customer retention strategies will guide you …

Building a successful small business takes ingenuity, perseverance and stamina. But once established, staying at the top of your game requires exceptional customer service.

Your clients are your biggest assets and worth the care and effort put into building those relationships. But every once in a while, a bad seed gets into the mix and you find yourself face-to-face with the customer from hell. So, what do you do?

You fire them.

Telltale signs you have a customer worth kicking to the curb:

  1. You lose money investing too much time on their escalating demands
  2. You put aside business obligations while taking care of needs that fall outside of your normal offerings
  3. Their requests violate the values of your company
  4. They are emotionally abusive to you or your staff

Even if the words “the customer is always right” were drilled into your head early on, know that it’s an archaic assumption and, frankly, untrue. Some customers are worth giving up to avoid unnecessary stress, expense or affecting the well-being of a valued employee.

Have you ever fired a customer? Share your experience in the community.

Source: Manta